COMPANY POLICY
Deadline Times
Our standard order production time for both screen print and embroidery orders is 10 working days. This is normally two weeks, unless a holiday falls in between the order start and completion date. Please note your job production time will not start until the following three approvals are made...
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1. Signed work order is received (Or accepted online )
2. Our accounting department has approved payment plan
3. Artwork is approved
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Occasionally our production department gets overloaded and we need more than 10 working days to produce an order. We try to alert our customers in every case, However, if you have a job that must be delivered by certain date & time, please make sure your Lion Bird Ink sales rep knows your specific deadline requirements from the start of the order.
Rush Jobs
If an order is needed in a shorter time frame than our standard order production time of 10 work days, we will try to accommodate your request. However, rush orders often cause us to run our production staff at overtime hours, resulting in the need to charge additional rush fees.
Art Preparation Policy
There is NEVER an art charge when you use one of our hundreds of online designs and change them to fit your specific needs. Simple alterations like color change, name or text changes, font style changes, and clip art graphic changes all can be done with no art charges.
Every order receives 30 minutes FREE art preparation from our art department
If you have your own design or simply just a design idea, it's no problem. We can work with you whether its production ready, a mere concept in your head or somewhere in between. Lion Bird Ink allows a half hour of free artwork preparation time with each order. If your design requires more than 30 minutes of work, the additional charge is $50.00 per hour. If you are curious as to how long it will take to develop your design, contact our art department to get a time estimate.
Art Start - We can start a design before the order is placed...
Often our customers need to engage our art department for design work before they are able to place their order. The artwork could be needed for a pre-sale order form, event marketing, or many other reasons. Our art department can do an Art Start before your order is placed, as long as a few guidelines are followed.
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1. When requesting an art start, please note to the sales representative the approximate date when your order will be placed.
All screen print and embroidery orders are allowed 30 minutes of art preparation free of charge to our customers. The Art Start is part of that half-hour and not considered separate time. Any additional time above and beyond the 30 minutes will be billed at our normal art department rate of $50.00 per hour.
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2. If an Art Start is completed by our artists and the customer does not place an order, we will charge for the art time used by our artist of $50.00 per hour with a $25.00 minimum.
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3. Lion Bird Ink absolutely stands behind the quality of our designs and our artists. Sometimes even the greatest of artists cannot match specific needs of some clients. If you are not satisfied with the quality of design from your Art Start, please notify us within 48 hours of receiving the design work and let us know your thoughts. Our art department will either re-work your design to fit your needs or not charge for the art time used.
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4. Graphic design work created by the employee artists of Lion Bird Ink is intellectual property of Lion Bird Ink. It cannot be utilized by any outside business without our written consent.
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If you have any further questions about the Art Start process, please just ask your sales representative.
Lion Bird Ink offers flexible payment options to fit your organizations pay requirements.
We accept cash, checks, major credit cards and authorized school or municipal purchase orders.
Order Deposit (Bulk Orders)
First time customers are asked to pay a 50% deposit at the start of an order and then full payment upon order completion or pick-up. After completion and payment of the initial order, a customer can ask our accounting department to waive the deposit requirement on future orders.
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Please note that large orders over $1,500.00 and promotional product orders may be subject to a deposit request regardless of current payment terms of the customer.
Price Breaks
All our prices are based on the quantity of garments ordered. The higher the quantity, the lower the cost. Our price breaks are set at 12, 24, 50, 100, 150, 300, 600.
Since promotional products are produced by separate outside companies, each item has it's own set price breaks. Please inquire to the specific promotional item pricing for those price breaks.
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All quantities above 600 pieces should apply for a special quote from our sales manager to receive the lowest price possible!
Mix & Match for Price Break
It is possible to mix and match garment types to get a higher price breaks. Our price breaks are based on the number of same design items, not similar garments. For instance, if you order 100 t-shirts and 50 sweatshirts, as long as the design is the same for both items, you will be able to take advantage of the lower price 150 quantity break.
Quantity Minimums
We have no minimum orders.
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Promotional items have separate minimum order requirements. Please inquire to the specific promotional item details for the minimum order quantities.
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Some promotional product companies also allow for a LESS THAN MINIMUM charge as well. Once again, please inquire to the specific item details or ask your sales representative for assistance if you require a smaller quantity.
Order Returns and Misprints
Lion Bird Ink prides itself on maintaining the high quality prints. We spend extra attention in the front end of an order to make sure your specific desires are met so when the final product arrives you are satisfied. It is often arduous, but we do require our customers of sign-off on every order detail for both the item/size/color ordered and the design color/placement/size too.
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Please note it is extremely important that a customer pay attention to all the specifics in the order sign-off/approval process so the end result is correct.
Order Returns
An order of customized garments or items that has been printed cannot be returned because we cannot return the items to our wholesale distributors. If your final product arrives and you believe it is different than what you signed off on, please contact us immediately. We will review the complete order with an internal investigation and determine if your instance qualifies for an order reproduction.
Misprinted Garments or Items
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact us with the specific item(s) and problem. In most cases, Lion Bird Ink will credit you back the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem.
Order Cancellation
In most cases, our order process does not start until the work order is accepted online or signed and returned to our office. Immediately following your order acceptance, our accounting department will review the order and our production department will purchase blank goods for your order from one of our several wholesale resources. An order cannot be cancelled once the goods have had any part embellished. Customized goods are not returnable to our wholesale firms, so we cannot credit your for any placed order that has been decorated.
15% Restocking Fee
If you elect to cancel your order after we have already purchased the wholesale blank goods, but before they have been embellished, then you will need to pay a 15% restocking fee. The restocking fee represents our real costs to return the blank items back to the wholesaler. We must always pay a restocking fee to return any goods as well as the freight costs to transport the goods.